Privacy Policy Data Controller: Zandra Gröschner Kunst & Kulturresidenz Trift 32, 29221 Celle, Germany Email: welcome@herzstory.com Phone: +49 151 40751081 1. General The protection of your personal data is important to us. We process your data exclusively on the basis of applicable legal regulations (GDPR). 2. Data Collection When you visit our website, the following data is automatically recorded: – IP address (anonymised) – Date and time of access – Pages visited This data is used solely for the technical operation of the website and is not passed on to third parties. 3. Contact If you contact us by email or contact form, your details (name, email address, message) will be stored to process your enquiry. This data will not be shared without your consent. 4. Booking Data For bookings we collect data necessary for the fulfilment of the contract (name, address, contact details, stay details). The legal basis is Art. 6(1)(b) GDPR (contract fulfilment). Data will be deleted after the statutory retention periods have expired. 5. Your Rights You have the right to: – Access your stored data – Correction of incorrect data – Deletion of your data – Restriction of processing – Data portability – Object to processing To exercise your rights please contact: welcome@herzstory.com 6. Right to Lodge a Complaint You have the right to lodge a complaint with the relevant data protection supervisory authority. The authority responsible for Lower Saxony is: Die Landesbeauftragte für den Datenschutz Niedersachsen Prinzenstraße 5, 30159 Hannover www.lfd.niedersachsen.de 7. Data Security We use technical and organisational security measures to protect your data against accidental or unlawful destruction, loss or access. Our website uses SSL encryption. 8. Changes We reserve the right to update this privacy policy as needed. The current version is always available on our website. Last updated: April 2026